VIA | Port Rotterdam

COVID-19 Information

Updated 5/26/2021

Covid Update

Reopening Information

Updated 2/10/22

Vaccinated guests are not required to wear a mask, but we do recommend it for the safety of the younger guests.  Unvaccinated guests will be required to wear a face mask at all times.

Updated 12/13/2021

Masks are now a requirement for all guests over the age of 2 for all indoor public spaces.  If you do not have a mask, they are available for purchase at the guest services desk for $1.00.

We will update our policy as New York State mandates are changed.

Updated 11/13/2020

We’ve updated our hours! We are now open Monday-Saturday 11am-7pm and Sunday 11am-6pm!

Please make sure to always have your mask on while walking within the mall. 
Any guest not wearing a mask that is covering their nose and mouths will be asked to leave.

Updated 7/9/2020

We are finally able to reopen! The mall will be open at 11:00 AM on Saturday July 11, 2020.  We have some new policies going into effect that are listed below.  The safety of all guests and staff is a priority.  We have taken necessary steps to ensure that we are doing what we can to stop the spread of COVID-19.

Our new temporary hours will be Monday-Saturday 11:00AM – 7:00PM and Sunday 11:00AM-5:00PM.

Updated 5/27/2020

As we begin welcoming our guests back, we will be committed to providing a safe and comfortable shopping experience, while adhering to the government guidelines.  We have missed everyone and want to ensure our guests’ and employees’ health and safety remain our main priority.

Cleaning and sanitizing of the building has begun. Signage will be added requiring compliance with CDC guidelines regarding social distancing and personal protective equipment.  Hand sanitizing stations will be placed throughout the mall.  The food court and common area seating will be modified to provide the appropriate social distancing.  Play areas and other high touch areas will not be available until further notice.  All large events will be placed on hold until further notice. We are and will continue to work closely with state and local agencies to ensure the safest environment possible.

In keeping with social distancing, the Shoe Dept. Encore is offering curbside pick-up during phase one of re-opening. Please check individual stores’ websites for information regarding curbside pickup availability and what their procedures are.

Upon re-opening , our operating  hours will be Monday-Saturday  11 AM – 7 PM and Sunday 12 PM – 5 PM.  Please follow us on social media for the latest updates and information. If you have any questions, please feel free to direct message us through social media.

We hope everyone has continued to stay safe and we can’t wait to see you all very soon. 

 

 

The mall is closed until further notice.
Please follow us on Social Media and check back for re-opening information.

Here at ViaPort, the health and wellness of our guests and our team is our priority. We continue to monitor the spread of the Coronavirus and are keeping an eye on official information including guidance published by the CDC and the World Health Organization.

The following proactive and preventative measures are in place to ensure the safety of our guests and team within our facility:

  • Sanitizer stations are installed throughout our facility
  • Extra team-members are working each shift to repeatedly sanitize all surfaces
  • Our team has been instructed to avoid handshakes and hi-fives with each other and guests
  • Our team is required to stay home if they have a fever or flu-like symptoms

We believe that a healthy family is a happy family! To this end, please help us maintain the healthiest environment possible by postponing your visit to ViaPort if you have sickness in your household.

We look forward to working together to keep our community, our families and our kids safe and healthy and will keep you up to date on this very important issue.

Take steps to protect yourself

Clean your hands often

  • Wash your hands often with soap and water 
  • Use a hand sanitizer that contains at least 60% alcohol. 
  • Avoid touching your eyes, nose, and mouth

Avoid close contact

  • Avoid close contact with people 
  • Put distance between yourself and other people if COVID-19 is spreading in your community.  This is especially important for people who are at higher risk of getting very sick.

Take steps to protect others

Stay home if you’re sick

Cover coughs and sneezes

  • Cover your mouth and nose 
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds.

.

Wear a facemask if you are sick

If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.

If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.


For more information, please consult the CDC Website: https://www.cdc.gov/coronavirus/2019-ncov/faq.html